Return or Cancellation Policy

Return Policy:
Our Rugs are Custom Made
Our rugs are custom made to your exacts specification.
therefore there are no refunds or exchange.
If rug is damaged or defective EMT Associates will replace
the rugs free of charge.
Contact customer services and upload a photo of the defective area.
We will provide you with return shipping label.
Your replacement rug will be ship 5-7 business days after approval.

There is a 24 hour cancellation window. Please contact Customer Services if you need to Cancel an order.